Most frequently asked questions

Commonly Asked Questions

Can I have a free sample to help me make a decision?

Yes, all of our carpets, artificial grasses, and vinyl floors come with free samples. Colors and tints may vary from screen to screen, depending on your room's lighting. Ordering samples to see the colour and quality for yourself is always a good idea.

How long does delivery take?

Subject to availability of stock Fast Delivery is available at Interiors by Sutton. If you order by 8 a.m. Monday, or 12 p.m. Tuesday through Friday, most orders will be shipped the same day. After that, we will try to deliver your purchase within five working days of delivery (this may be longer for some areas of Scotland or offshore areas). However, this can vary on items such as carpet, bespoke rugs and runners. This due to the preparation process and getting your order ready. This can take anywhere from 14 Working Days to 21 Working Days.

Do your prices include VAT?

We are currently not VAT registered as a company. As a result, we do not charge VAT on our products. This may change in the future, and all of our products would then contain VAT. - Updated 06/05/2023

Question In Regards to Carpets

Do you provide measurement services ?

Yes, we provide measurement services for carpets. We understand that accurate measurements are crucial to ensure the right amount of carpet is ordered and to provide a quote for the carpeting work. Our team of experts will take precise measurements of the area where the carpet will be installed, including any alcoves or recesses, to ensure that the measurements are as accurate as possible. We believe that getting the measurement right is an important part of the carpeting process, and we strive to make sure that the measurements are taken with precision and care. If you are interested in our measurement services, please contact us to schedule an appointment with one of our experts via telephone or email.

Does your company provide fitting?

No, unfortunately, our company does not provide fitting services. We specialize in manufacturing and supplying high-quality products that meet our customers' needs and expectations. While we do not provide fitting services, we can offer guidance on sizing and recommend professional fitters who can assist with fitting our products. It's important to note that proper fitting is crucial for comfort, performance, and safety, so we encourage our customers to seek fitting services to ensure they get the most out of their purchase.

Do feltback carpets need an underlay?

No, you can install feltback carpets with or without carpet underlay. To extend the life of any carpet and make it feel softer, we always recommend using an underlay. It's a cost-effective solution to provide added comfort to your carpet while also extending its life.

What widths do the carpet come in?

The most frequent widths are 4 metre and 5 metre. This, however, varies by manufacturer. When you purchase your carpet, we will always make it clear which width options are available.

Bespoke Runners & Rugs Questions

How much does a Bespoke Runner or Rug cost?

All of our bespoke Runners & Rugs pricing are subjective and based on the material, size, finish, and other options available. Using our Bespoke Runner and Rug Builder, you can get an exact quote.

Can I order the Bespoke Runner Or Rug Online?

Yes. We want to be as efficient as possible as a business. The website is used to process all orders. After you've finished your payment, we'll double-check the details of your Bespoke Runner or Rug before submitting your order and getting it cut it and completed.

Can I return the Bespoke Runner or Rug after my order?

No. After your item has been made and delivered, you will not be able to return the Runner or Rug. It's a one-of-a-kind item made to your specifications. We will not accept returns once the item has been confirmed and cut.

Do you provide measurement services for Bespoke runner and Rugs?

Yes, we do provide measurement services for bespoke runners and rugs. We understand that bespoke items require precise measurements and customisation to ensure they meet our customers' specific needs and expectations. That's why we offer measurement services to ensure that the final product fits perfectly and looks exactly as envisioned. Our team of experts will work closely with you to take accurate measurements and discuss any customisation requirements you may have. We believe that the key to creating exceptional bespoke runners and rugs is to pay close attention to every detail, and that's precisely what we do.


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